Delivery and Returns
When will my order be shipped?
All orders placed before 12.30pm (Monday-Friday) will be dispatched the same day. Any orders placed after 12.30pm will be dispatched the next working day.
We will send an email confirmation once your order has been picked and packed.
What are my delivery options?
Standard delivery: 2-3 working days
Please note: Standard delivery is sent via UK Royal Mail 48.
Please note: Orders placed before 12.30pm will be dispatched the same day. Any orders placed after 12.30pm will be dispatched the next working day.
RETURNS & REFUNDS
We have a 14 day return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own return shipping costs for returning your item. Return costs are non-refundable.
We do advise using a tracked service to return your order as we don’t guarantee that we will receive your returned item.